Winterfold Primary

At Winterfold Primary School, Student Services provides a coordinated and inclusive approach to supporting students’ learning, wellbeing and engagement. Through collaborative planning and a strong focus on wellbeing, the Student Services team works to ensure all students feel safe, supported and able to achieve positive outcomes.

The Students at Educational Risk (SaER) Deputy Principal leads whole‑school processes to identify and respond to students experiencing academic, social, emotional, behavioural or attendance challenges. The SaER Deputy works collaboratively with teachers, families and relevant external agencies to plan, implement and review appropriate supports and interventions.

Support for students is delivered through a Multi‑Tiered System of Support (MTSS). High‑quality universal (Tier 1) supports are designed to meet the diverse needs of all students, with targeted (Tier 2) and individualised (Tier 3) supports implemented when required to ensure students can access the curriculum and experience success.

If families have concerns about their child’s learning, wellbeing or engagement, they are encouraged to make an appointment with the classroom teacher as the first point of contact. Where appropriate, the teacher will complete a Student Services referral. The Student Services team then meets to review the information and determine the most appropriate course of action, with parents kept informed throughout the process.

Documented plans are developed by teachers in collaboration with the SaER Deputy Principal and include input from parents, students and relevant stakeholders. These plans ensure adjustments and strategies are purposeful and responsive to individual student needs.

The Student Services team includes a School Psychologist and School Chaplain, who provide professional, social‑emotional and pastoral support for students and families, strengthening emotional regulation, resilience, connectedness and a sense of belonging.

Winterfold Primary School is a Positive Behaviour Support (PBS) school. Consistent expectations, positive relationships and proactive strategies support positive behaviour for learning, alongside the Zones of Regulation framework, which is embedded to explicitly teach students how to recognise and manage emotions and self‑regulate.

Wellbeing underpins all Student Services practices. When students are engaged in their learning and experience success, they build self‑efficacy, resilience and the capacity to persevere through challenges.

Strong partnerships with families are central to this work. Regular communication, including parent–teacher interviews held one day per semester, supports shared responsibility for student learning and wellbeing.

Through a proactive, tiered approach and collaborative partnerships, Winterfold Primary School’s Student Services team ensures all students feel supported, engaged and empowered to succeed.